Terms of Service

This section offers you insight to our policies and procedures and defines how we operate.

By accessing this site or booking our services you agree to the Terms of Service and are bound by all applicable laws and regulations.

BOOKINGS & PRICING

  • As we are a pre-booked and pre-paid service, payment in full is due at the time of booking. Chauffeurs do not accept cash on collection.
  • Pick-up and drop-off addresses (including any en route stops for keys, groceries, etc) must be provided when requesting a quote and booking.
  • Impromptu stop requests during transfer will be at the discretion of the chauffeur and will attract an additional fee of $20.00 per 15 mins.
  • Once a transfer is booked an email is sent that confirms the details and requirements. If circumstances change please advise us so accommodations can be made. Should cancellation be necessary, our Cancellation Policy is below.
  • Clients flying domestic are dropped at their nominated airport at least 1 hr prior to departure time.
  • Clients flying international will arrive 3 hrs prior to departure. This is in line with airport policies and expectations.
  • When booking and/or requesting quotes be sure to correctly enter your flight number or cruise ship details so we can calculate accurate fares and pick-up times.
  • All SkyDrive Transfers vehicles can be installed with baby capsules and booster seats at no extra cost. Please indicate child seat requirements when booking.

TRANSFERS

  • Passengers must wait at the designated meeting point (as advised on the confirmation) with mobile phone turned ON. For airport collections, ensure you have contacted your chauffeur to advise of your flight landing.
  • All passengers will treat SkyDrive Transfers chauffeurs and vehicles with the utmost respect, behave in a safe, respectful manner and follow all reasonable requests from their chauffeur.
    Our vehicles are cleaned, sanitized and vacuumed after every trip. This ensures the best possible experience for all passengers.
  • Vehicles cannot be loaded beyond seating capacity.
  • SkyDrive Transfers are not responsible for articles left in the vehicle/s. Please ensure you take all your belongings with you when exiting the vehicle.

DELAYS

  • SkyDrive Transfers are not held responsible for delays outside of our control. When delays occur all effort is made to minimize impact on passengers.
  • Chauffeurs will wait on flights for up to an hour beyond the scheduled pick-up time. Clients must advise the office if their flight will be late.
  • If the delay runs over an hour late and the chauffeur must attend the next transfer, we reserve the right to subcontract to a trusted provider to provide a comparable service.

FOOD & DRINK

  • No food or drinks are to be opened or consumed inside SkyDrive Transfers vehicles. The bottled water we supply is the only exception.
  • Smoking, alcohol or drug use inside our vehicles is prohibited by law.

TERMINATIONS

  • Chauffeurs may terminate a transfer at any time if they feel under duress or unsafe. Bookings cancelled for this reason are not eligible for refund.
  • We uphold a zero-tolerance policy for harassment, verbal and physical abuse.

LUGGAGE LIMITS

Our city cars (eg. Kia Carnival SLi) can accommodate:

  • 1 to 4 passengers = one suitcase and one carry-on bag per passenger
  • 5 to 7 passengers = may require a luggage trailer 

LUGGAGE TRAILERS

Luggage trailers are available for large or excessive baggage that exceeds the capacity of the booked vehicle. Please discuss your baggage needs with the office when placing your booking. A trailer may be required for city car bookings with :

  • 5+ passengers
  • Luggage exceeding the limits identified above, or
  • Large or bulky items such as surfboards, skis, prams, etc

The fee for use of a luggage trailer is $25.00.

ADDITIONAL FEES

  • Transfers between 08.00 PM and 06.00 AM will incur a $100.00 surcharge.
  • Cleaning fees apply for damage or messes left in the vehicle – the client assumes full financial liability for any damage to the vehicle caused by them or any members of their party. Cleaning fees start at $250.00.

CANCELLATIONS

SkyDrive strives to make every experience with us easy, organised and efficient. Therefore, this policy is structured to be as accommodating, fair and flexible as possible. Please familiarise yourself with this cancellation policy before placing a booking.

  • Cancellation 7 or more days before the transfer date: Full amount kept as credit for up to 12 months, or 50% refund.
  • Cancellation less than 7 days before the transfer date: Full amount kept as credit for up to 12 months. No refund is available.

Refunds are at the sole discretion of SkyDrive Transfers management.

Funds held in credit are valid for twelve months from the transfer date identified on the Confirmation form. Credits that are not redeemed within twelve months are forfeited and non-refundable.

 

The site and its original content, features, and services are owned by SkyDrive Transfers and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If for any reason we believe that our Terms of Service have not been upheld we reserve the right to limit, suspend or terminate access to our services without prior notice or liability.

SkyDrive Transfers reserves the right to revise, change and update these Terms at any time without prior notice or liability.

End of Terms of Service